Dealing with reference inquiries regarding archival material remained a significant part of my Special Collections work. While lack of access to physical sources poses difficulties for both staff and users, I have found it motivating in the changed circumstances of lockdown to maintain a professional standard in providing prompt responses, information and guidance, and seeking alternative sources from our own digital holdings and elsewhere.
I started out loving lockdown. Early morning meetings in bed when it's the middle of winter and pouring with rain? Wonderful. No constant interruptions from users? Fantastic! Constant interruptions from three cats and the elderly neighbour? Less than ideal. At least user requests are interesting.