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Library Quality Survey

LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users' opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program's centrepiece is a rigorously tested web-based survey bundled with training that helps libraries assess and improve library services, change organisational culture, and market the library.

Report on the University of Cape Town Libraries LibQUAL+ survey 2014

LibQUAL+ Notebook

LibQUAL Feedback Infographics